Privacy Policy

We collect the following types of information:

Personal Information You Provide

• Contact information (name, email address, phone number, postal address)
• Wedding details (date, venue, guest count, budget, preferences)
• Payment information (for clients only, processed through secure payment processors)
• Communication history between you and our team
• Survey responses and feedback you provide

Information Automatically Collected

• Device information (browser type, IP address, device type)
• Usage data (pages visited, time spent on site, links clicked)
• Location information (country, region)
• Cookies and similar technologies (see our Cookie Policy)

Information from Third Parties

• Information from social media if you interact with our services through these platforms
• Vendor referrals when other wedding professionals refer you to our services

We use the information we collect for the following purposes:

Providing and Improving Our Services

• Processing inquiries and responding to your requests
• Creating and managing client accounts and contracts
• Planning and coordinating wedding details with you and vendors
• Customizing our services to meet your specific requirements
• Improving our website functionality and user experience

Communication

• Sending service-related communications (confirmations, updates, changes)
• Providing information about our services and offerings
• Responding to your questions and feedback
• Sending promotional content and newsletters (with your consent)

Business Operations

• Processing payments and managing financial transactions
• Analyzing website usage to improve our services
• Preventing fraud and protecting our rights and property
• Complying with legal obligations and enforcing our terms

Under the General Data Protection Regulation (GDPR), we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, marketing, and preventing fraud, provided these interests are not overridden by your rights and freedoms.
• Consent: You have given clear consent for us to process your personal information for specific purposes, such as sending marketing communications.
• Legal Obligation: Processing is necessary to comply with our legal obligations under applicable laws.

We may share your information with the following categories of recipients:

Service Providers and Vendors

• Wedding vendors and suppliers involved in your event (with your permission)
• Payment processors for processing transactions
• Cloud service providers for data storage and management
• Email service providers for communications
• Analytics providers to help us understand website usage

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or where we believe disclosure is necessary to protect our rights, resolve disputes, or enforce our agreements.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

We do not sell your personal information to third parties for their own marketing purposes.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication procedures
• Staff training on data protection and security practices
• Secure backup and recovery procedures

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. Any transmission of personal information is at your own risk.

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request a copy of the personal information we hold about you.
• Rectification: You can request correction of inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information in certain circumstances.
• Restriction: You can request that we restrict processing of your personal information in certain circumstances.
• Portability: You can request a copy of your personal information in a structured, commonly used, machine-readable format.
• Objection: You can object to processing of your personal information in certain circumstances.
• Withdrawal of Consent: Where processing is based on consent, you can withdraw consent at any time.

To exercise these rights, please contact us using the information provided in the "Contact Information" section. We will respond to your request within the timeframe required by applicable law.

You also have the right to lodge a complaint with a supervisory authority if you believe your rights have been violated.

Our operations are primarily based in Australia. However, we may transfer your personal information to service providers and business partners located in other countries for the purposes described in this Privacy Policy. When transferring data internationally, we ensure appropriate safeguards are in place to protect your information, including:

• Standard contractual clauses approved by the European Commission
• Ensuring recipients are located in countries with adequate data protection laws
• Obtaining your explicit consent for specific transfers where required

By using our services, you acknowledge that your personal information may be transferred to and processed in countries outside your country of residence, which may have different data protection rules than those in your country.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• For the duration of our contractual relationship with you
• As required by legal and regulatory obligations (e.g., tax, accounting, and legal requirements)
• For the resolution of disputes or enforcement of our agreements

Specific retention periods include:

• Client information: 7 years after the completion of services (for tax and legal purposes)
• Contact form submissions: 3 years from submission
• Marketing communications preferences: Until you opt-out or request deletion

When personal information is no longer needed, we will securely delete or anonymize it.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

Our website may use third-party services that collect, monitor, and analyze data for various purposes. These services include:

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site. Google Analytics collects only the IP address assigned to you on the date you visit the site, rather than your name or other identifying information.

Google Ads Conversion Tracking

We use Google Ads Conversion Tracking to measure the effectiveness of our advertising campaigns. This service places a cookie on your device when you click on one of our ads, which helps us track conversions from our ads.

Remarketing

We use remarketing services to advertise on third-party websites to previous visitors to our site. These services may show you ads based on your past visits to our website.

Google Maps API

We use Google Maps API to provide location-based information. When you use features that incorporate Google Maps, Google may collect data about your use of the Maps features.

Each of these services has its own privacy policy, which we encourage you to review. We have no control over the content or practices of these third-party services.

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit our website. We use the following types of cookies:

• Necessary Cookies: These cookies are essential for the website to function properly and cannot be disabled.
• Analytics Cookies: These cookies help us analyze how visitors use our website, allowing us to improve its performance and functionality.
• Marketing Cookies: These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad.

You can control cookies through your browser settings and the consent management tool on our website. However, disabling certain cookies may affect your browsing experience and limit some functionality.

For more detailed information about the cookies we use, please visit our Cookie Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised effective date. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information.

If we make significant changes that materially affect your rights or how we use your personal information, we will provide more prominent notice, such as sending you an email or displaying a notice on our website before the changes take effect.

Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Reliableaohaulox
The Commons, 388 George St
Sydney NSW 2000
Australia

Email: [email protected]

Phone: +61 423 277 817

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.